High reliability organization

Achieve and sustain organizational excellence by transforming into a high reliability organization

High reliability organizations (HROs) operate in high-complexity and risk-prone environments for extended periods without causing harm or experiencing catastrophic events. These organizations effectively transform cultures, implement systems, and empower their workforce so events that could result in patient harm such as a fall or a wrong site surgery are anticipated. As the workforce becomes more mindful of risks and systems become more reliable, clinical outcomes and harm improves as well as the experience of patients and families. Gaining reliability in outcomes and managing risks also increases an organization’s ability to effectively perform in value-based agreements.

Vizient and industry-leading HRO company Safe & Reliable Healthcare, offer an integrated solution designed to help Vizient members transform to HROs. Vizient’s HRO solution includes expertise grounded in high-reliability principles, management systems, technology, and analytics. The partnership elevates the analytical capabilities of both companies with the integration of Vizient’s robust clinical data with Safe & Reliable’s culture of safety and employee engagement data.

Vizient’s high-reliability solution

• Develops leaders who are competent and capable to lead and manage based on high-reliability principles.
• Creates learning cultures that promote mindfulness and accountability.
• Implements management systems across the organization to proactively engage the workforce in improvement and sustaining advancements.
• Enhances workforce engagement and resiliency
• Focuses resources on actions that accelerate goal achievement and sustainability.
• Integrates clinical and outcome data with culture and employee engagement data to identify new drivers and align with targeted solutions.
• Improves positioning for value-based care and market competitiveness by achieving and sustaining performance excellence measured by harm, outcomes and cost.

This solution is a critical component for any health care organization that strives to

• Transform cultures.
• Develop leaders.
• Create workforce mindfulness and accountability.
• Enhance improvement and sustainability capabilities and competencies.
• Connect the dots with culture, engagement, and clinical and outcome data.
• Add joy back to the work.

Embedding the principles of high reliability can help address the complex problems healthcare organizations face, such as the current burnout crisis. When we increase consistency, mindfulness and resilience, patients get better care, and providers find greater joy in their work.

Created in partnership by Safe & Reliable Healthcare and Vizient, The Framework for High Reliability Healthcare represents the next step in guiding organizations on their high reliability journeys, giving teams the skills, behaviors, and activities to bring high reliability to life.

• Understand the critical role culture and leadership play in establishing and sustaining a high reliability environment
• Learn why it’s essential to integrate clinical, operational, and cultural data to get to the root of systemic problems that could cause harm
• Discover why embracing continuous learning helps teams identify, implement, and sustain improvements that produce meaningful results
• Appreciate the importance of a defined and evidence-based operating model for deploying and sustaining a high reliability strategy.
• See how to foster individual and organizational mindfulness to identify risks early, reduce the chances for error, build community, and improve performance <