Healthcare service line management is patient-centered care related to a specific area of clinically-related conditions or procedures integrated across a system of care.

Service line management fundamentals

Strategy - Position your service lines for growth


Build the right service line strategy for your market. Watch our webcast Service Line Success: Integrating Care Across Your System to Drive Market Share, Improve Quality and Reduce Costs

Insights - Equip your services lines with the right data to drive change


The Vizient Clinical Data Base gives visibility into both quality and cost metrics, with service line analytics to drill down further to sub-service line, DRG, physician and procedure levels, and on down to the patient level.

Implement a physician-led governance structure for service line management success


Physician and hospital relationships are critical to success. Watch our webcast Service Line Success: Aligned Decision-Making and Governance to Accelerate Organizational Results

Engage clinicians to improve patient outcomes and financial performance for service line success


Engage clinicians to improve patient outcomes and financial performance. Watch our webcast Using Service Line Analytics to Inform and Operationalize Your Access Strategy and ED Operations.

Position your services lines for growth

Service Line growth rates - Inpatient and Outpatient Forecast graphs

Healthcare organizations must continue to serve their local communities while achieving smart growth in nationally sought-after services. However, knowing where to deploy resources — that is, where to invest and where to divest — can be challenging. Vizient can help you establish a service line strategy that improves your competitive position and increases your market relevance.

Sg2®, a Vizient company, released its 2019 Impact of Change® forecast projecting 1% overall inpatient and 15% overall outpatient growth over the next 10 years. Leaders must drive quality across all care locations while growing inpatient service lines such as behavioral health and neurosciences.

Our experts provide a detailed picture of current and potential patient populations by helping you:

  • Interpret national service line trends and local market dynamics
  • Understand your current local footprint
  • Understand your existing patient flow through the care continuum

Equip service lines with the right data to drive change and reduce variation

Attaining an optimized service line requires the alignment of both cost and quality. Without it, you risk losing patient volume. A primary area of focus for most health care organizations is reducing clinical variation. To succeed, organizations must engage physicians with the right supply and outcomes data, enabling them to understand the impact of their decisions on both cost and quality. It also helps to promote discussions around reducing variation, implementing best in class clinical pathways, and developing effective and efficient team-based patient care models.


Engage clinicians to improve patient outcomes and financial performance

Service lines enable physicians to collaborate to develop clinical protocols and use evidence-based medicine and data to inform purchasing decisions. Ultimately, this helps organizations reduce clinical variation and deliver consistent, patient-centric care across the care continuum. We can help you develop a governance and reporting structure that best enables you to access and share data — empowering you to align physicians and drive sustainable change.

Connect with us to learn how we can help you with your service line success.