PSI Indicators

Patient safety indicators are more than numbers on a report. They expose where harm may be happening and where systems are breaking down. Katelyn Dietz, Director of Patient Safety and Quality at Lake Charles Memorial, shares how her team tackles rising PSI rates by strengthening documentation, aligning cross functional teams, and creating a more proactive review process. Joined by Vizient host Michelle Lewis, they unpack the real challenges behind PSI performance and what it takes to turn insight into action.

Guest Speaker:
Katelyn Dietz, MBA, RN, CPHQ
Director of Patient Safety and Quality
Lake Charles Memorial

Host:
Michelle Lewis
Senior Director Programs, Performance Improvement Programs
Vizient

Show Notes:

[00:53] Focus on PSI at Lake Charles Memorial and why it was necessary

[01:31] Establishing standardized criteria for selecting cases for review

[02:40] Bringing multiple departments together to change PSI approach

[04:10] Engaging physicians in documentation improvement

[05:45] PSI thirteen insights that would help other organizations

[07:17] Substantial improvement in the patient safety composite score PSI ninety

[08:37] How to sustain improvements to PSI scores

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