Leading Quality Improvement

Process improvement plays a critical role in healthcare by helping organizations deliver safer, efficient and more reliable care. Our host Shannon Hale welcomes Dr. Josee Gill, Director of Quality for the Bellin Region at Emplify Health, to discuss what it takes to build a culture of continuous improvement. Drawing on years of leadership experience, Gill shares insights on engaging frontline staff, sustaining progress, and maintaining a commitment to delivering the highest quality care possible.

Guest:
Josee Gill, DNP, RN, CPHQ, LSSGB
Director of Quality Bellin Region
Emplify Health

Host: 
Shannon Hale, MHA, RN, CPHQ
Senior Program Director, Performance Improvement Programs
Vizient 

Show Notes: 

[00:45] Josie's healthcare journey from emergency nursing to quality leadership

[02:42] Overview of Emplify Health and the Bellin Region

[03:21] How Vizient collaboratives support performance improvement efforts

[05:10] Why continuous improvement never stops, even with strong performance

[06:43] Advice for professionals beginning a career in quality and performance improvement

[08:27] Building relationships with frontline teams and using data effectively

[09:04] Gaining leadership support through organizational benchmarking

[10:09] Practical approaches to sustaining performance improvement initiatives

[12:13] Advice for organizations participating in Vizient performance improvement programs

[14:07] The future of performance improvement at Emplify Health

[15:02] Incorporating patient advisors into improvement work

[15:58] Maintaining and improving quality through healthcare mergers

Contacting Knowledge on the Go: picollaboratives@vizientinc.com

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