Access to care in an ambulatory setting continues to challenge health systems as patient expectations grow, pushing
organizations to rethink how patients connect with care. Our host Michelle Lewis joins Tyler Bauer, Senior Vice
President of System Ambulatory Operations at University of Chicago Medicine to explore how their team is
transforming access through more connected and intuitive processes.
Guest:
Tyler Bauer, MA, MBA, LCPC
Senior Vice President, System Ambulatory
Operations
UChicago Medicine
Host:
Michelle Lewis
Senior Director Programs, Performance Improvement
Programs
Vizient
Show Notes:
[00:45] Areas of improvement in ambulatory access
[02:16] Biggest pain points for patients: connectedness,
personalization, and navigation
[03:51] Creating an omnichannel experience
[04:43] AI tools being
brought in to help with access strategy
[06:18] Using ambient listening and other AI tools to make a
difference for patients and staff
[08:26] Organizational buy-in and compliance with AI application
strategy
[10:31] Advice to other healthcare organizations
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