Jill Delk

Jill Delk is a Senior Vice President in Kaufman Hall’s Clinical Solutions practice, specializing in performance improvement. She has over 30 years of broad healthcare experience with 15+ years of expertise in case management redesign, length of stay reduction and patient throughput process improvement. She is passionate about helping healthcare organizations identify operational deficiencies and streamline operations to improve patient outcomes. Her experience in utilization review, status and level of care accuracy at portals of entry and her partnership with the revenue cycle team align utilization management strategies with business goals. Practiced at coordinating facility space, resources and staff to efficiently meet dynamic demands.

Prior to joining Kaufman Hall, Ms. Delk worked for over 6 years as an associate director at Berkeley Research Group, leading length of stay and patient throughput process improvement initiatives. Ms. Delk has held several staff and leadership positions in case management and nursing. Previous leadership roles include Care Coordination Manager of a 400+ bed community hospital system, Interim Case Management Director at hospitals in Ohio, New York, and Pennsylvania, Regional Performance Director for a Managed Care Organization and Clinical Services Director for a 33-physician Nephrology Practice, Phoenix, Arizona.

Ms. Delk is an Accredited Case Management Registered Nurse certified by the American Case Management Association. She holds a Certification in Care Coordination and Transition Management through the American Academy of Ambulatory Care Nursing and the Medical-Surgical Nursing Certification Board. She has a BSN from the University of Wisconsin-Eau Claire in Eau Claire, WI.