Brooke Balster

Brooke Balster is a Senior Vice President for Kaufman Hall’s Revenue & Operations Improvement practice. Her responsibilities include assessing operational performance and implementing large-scale improvements in health systems nationwide to refine processes, drive efficiencies and enhance performance. She specializes in leading large-scale engagements focused on observation management, throughput, revenue cycle and denials management. Brooke’s experience includes project management of numerous engagements, implementing tailored operational and financial improvement strategies and developing integrated workflow solutions.

Brooke has more than 12 years of experience in the healthcare industry. Prior to joining Kaufman Hall, she was a Senior Manager at Claro Healthcare, where she led various observation management, throughput and denials management engagements. In this role, she helped clients evaluate opportunities, implement best practices and achieve ongoing results.

Brooke earned a bachelor of science in finance from the University of Illinois Urbana-Champaign. She is a certified Lead-Six Sigma Green Belt in Healthcare and a Healthcare Financial Management Association member.