A framework for improving patient safety and quality of care

When Robert Cherry, MD, arrived at UCLA Health in January 2014, he stepped into the newly created role of chief medical and quality officer. With his primary directive to lead a systemwide quality improvement effort, he tapped into UCLA’s culture to create MOVERS, a framework to facilitate positive change in six focus areas.

definition of MOVERS

A commitment to relationship-based care

Communication and meeting cadence to break down silos

The three leaders start each workday by checking in with each other. The trio now serve as facilitators to keep things on track while individual departments innovate and manage their own projects related to MOVERS goals.

“One of the things that we are very cognizant of is not creating kingdoms and fiefdoms,” Cherry says, emphasizing efforts to break down silos within UCLA Health.

“The three of us are not only the standard bearers but we also allow the people in different [departments] to innovate and take some calculated risks and, really, support new models of care for patients and for each other,” said Cherry.

Robert Cherry, MDRobert Cherry, MD
Chief Medical and Quality Officer
UCLA Health

 

Richard AzarRichard Azar
Chief Operating Officer
UCLA Health

 

Karen Grimley, Phd, RNKaren Grimley, Phd, RN
Chief Nursing Executive
UCLA Health

Achieving goals with data and insights

What MOVERS accomplished