UCLA Health patient care improvement strategy
A unified trio of leaders have been guiding the organization to repeated successes in UCLA Health’s journey of continuous, sustained improvements to the patient experience since 2014.
A framework for improving patient safety and quality of care
When Robert Cherry, MD, arrived at UCLA Health in January 2014, he stepped into the newly created role of chief medical and quality officer. With his primary directive to lead a systemwide quality improvement effort, he tapped into UCLA’s culture to create MOVERS, a framework to facilitate positive change in six focus areas.
A commitment to relationship-based care
Communication and meeting cadence to break down silos
The three leaders start each workday by checking in with each other. The trio now serve as facilitators to keep things on track while individual departments innovate and manage their own projects related to MOVERS goals.
“One of the things that we are very cognizant of is not creating kingdoms and fiefdoms,” Cherry says, emphasizing efforts to break down silos within UCLA Health.
“The three of us are not only the standard bearers but we also allow the people in different [departments] to innovate and take some calculated risks and, really, support new models of care for patients and for each other,” said Cherry.
Robert Cherry, MD
Chief Medical and Quality Officer
UCLA Health
Richard Azar
Chief Operating Officer
UCLA Health
Karen Grimley, Phd, RN
Chief Nursing Executive
UCLA Health
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