High reliability organization (HRO)

Achieve and sustain organizational excellence

High reliability organizations (HROs) operate in highly complex and risk-prone environments for extended periods without causing harm or experiencing catastrophic events. These organizations effectively transform cultures, implement systems and empower their workforces -- they are geared to anticipate and rectify events that could result in patient harm, such as a fall or a wrong-site surgery.

In a high reliability healthcare organization the workforce becomes more mindful of risks and systems become more reliable, resulting in diminishing harm and improving clinical outcomes, as well as the experience of patients and families. Applying HRO principles also increases your organization's ability to effectively perform in value-based agreements.

To guide members' transformations to high reliability organizations in healthcare, Vizient and industry-leading HRO company Safe & Reliable Healthcare offer an integrated solution. Our HRO solution includes expertise grounded in HRO principles, management systems, technology and analytics. We further elevate the analytical capabilities of both companies by integrating Vizient’s robust clinical data with Safe & Reliable’s culture of safety and employee engagement data. Vizient is prepared to partner with members for a successful HRO journey.

Embed HRO principles into your operations

• Develop leaders who are competent and capable to lead and manage based on high-reliability principles
• Create learning cultures that promote mindfulness and accountability
• Implement management systems across the organization to proactively engage the workforce in improvement and sustaining advancements
• Enhance workforce engagement and resiliency
• Focus resources on actions that accelerate goal achievement and sustainability
• Integrate clinical and outcome data with culture and employee engagement data to identify new drivers and align with targeted solutions
• Improve positioning for value-based care and market competitiveness by achieving and sustaining performance excellence measured by harm, outcomes and cost

How our HRO solution helps build and sustain a high reliability healthcare organization

This solution is a critical component for any health care organization that strives to:

• Transform from a transactional organizational culture to one that promotes mindfulness and accountability
• Develop leaders who are competent and capable to lead and manage based on high-reliability principles
• Enhance workforce engagement and resiliency
• Focus resources on actions that accelerate goal achievement and sustainability
• Improve positioning for value-based care and market competitiveness
• Connect the dots on culture and engagement with clinical and outcome data
• Add joy back into the workplace

Embedding the principles of high reliability can help address the complex problems healthcare organizations face, such as the current burnout crisis. When we increase consistency, mindfulness and resilience, patients get better care, and providers find greater joy in their work.

Created in partnership by Safe & Reliable Healthcare and Vizient, The Framework for High Reliability Healthcare represents the next step in guiding organizations on their high reliability journeys, giving teams the skills, behaviors, and activities to bring high reliability to life.

• Understand the critical role culture and leadership play in establishing and sustaining a high reliability environment
• Learn why it’s essential to integrate clinical, operational, and cultural data to get to the root of systemic problems that could cause harm
• Discover why embracing continuous learning helps teams identify, implement, and sustain improvements that produce meaningful results
• Appreciate the importance of a defined and evidence-based operating model for deploying and sustaining a high reliability strategy.
• See how to foster individual and organizational mindfulness to identify risks early, reduce the chances for error, build community, and improve performance <