Tackling workplace challenges
Vizient Safe and Reliable Healthcare partners with organizations to tackle persistent quality, safety, and workplace challenges, reducing the chances of patient harm, team burnout and waste.
Together, we can show you how to become a high reliability organization (HRO) in healthcare, and our experts stand ready to help you wherever you are on the journey.
Want to learn more? Connect with us to get started.
What is a high reliability organization (HRO) in healthcare?
High reliable organizations (HROs) function in environments that are both complex and prone to risk, yet manage to operate for extended periods without causing harm or encountering catastrophic incidents. These organizations successfully reshape their cultures, establish effective systems, and empower their employees. They are specifically designed to anticipate and address events that could potentially lead to harm to patients.
In a high reliability healthcare organization:
- Leaders model the principles of high reliability, aiming to transform their organizations, recognizing that culture significantly impacts engagement and outcomes.
- The workforce becomes increasingly engaged, responsible, and vigilant about risks, leading to a reduction in harm and enhanced clinical outcomes.
- An infrastructure of ongoing learning systems is established to foster improvement and ensure long-term viability.
- Tangible achievements and lasting improvements in quality, safety, operations, and culture are attained, with a focus on measurability and sustainability.
Accelerate your organization’s high reliability journey today
Embedding the principles of high reliability can help address the complex problems healthcare organizations face.
The Framework for High Reliability Healthcare represents the next step in guiding organizations on their high reliability journeys, giving teams the skills, activities, and behaviors to bring high reliability to life.
Advance your HRO journey with the right partner
Becoming a high reliability organization is a transformational journey. Vizient Safe and Reliable Healthcare offers everything you need to become an HRO and enable stronger, more consistent execution of high reliability concepts.
- Deep expertise in high reliability principles, data science, culture improvement, professional development, management systems and technology
- Integrated approach including consulting, analytics, professional development, technology tools and services
- Our evidence-based and validated Framework for High Reliability Healthcare
Vizient Framework for High Reliability Healthcare
The Framework for High Reliability Healthcare is a comprehensive collection of the knowledge, insights and research that help healthcare organizations become highly reliable in practice. It serves as the foundation for embedding the skills, activities and behaviors needed to become an HRO. The framework is made up of five domains:
Culture: How we as individuals, teams and organizations model high reliability behaviors in our daily work and interactions
Knowledge: Transparent information sharing with a focus on using clinical, operational and cultural data to identify and respond to bright spots and opportunities
Learning: The continuous focus on understanding why problems occur and designing and scaling systems, processes and human interactions to minimize risk and avoid harm
Leadership: The skills, activities and behaviors needed to guide and manage a high reliability journey
Management Systems: Visual management systems to advance a high reliability strategy, foster accountability, deploy strategic priorities to the front line, and drive continuous improvement.
We partner with you to implement the framework at all organizational levels, ensuring your leaders and teams incorporate high reliability principles in daily work. Download the Framework
Want to advance your organization’s HRO transformation, but don’t know where to start?
See how to launch, accelerate and sustain a high reliability journey.
Get from where you are now to where you want to be
Our HRO experts stand ready to guide you on your high reliability journeys. As pioneers in the field, we understand the critical phases of an HRO transformation and the tools needed to launch, advance and sustain a high reliability journey. Here’s how we help:
- Assess your organization’s high reliability readiness and develop a roadmap for clinical, operational and cultural transformation.
- Cultivate high reliability leaders through professional development programs and strategic discussions aimed at implementing the framework at all organizational levels.
- Build an engaged and collaborative workforce by embedding high reliability skills, activities and behaviors organization wide.
- Integrate clinical, operational and cultural analytics and leverage digital visual management technology to drive learning, strengthen community and accelerate improvement.
- Create a resilient, learning organization that can deliver high-quality, consistent care for patients.
- HRO Consulting
- Leading Health System Executive to Evolve High Reliability Solution, Advance Innovative Framework
- Loss, Tragedy Led Two Anesthesiologists to Reimagine Hospital Care, Safety
- Management Systems for High Reliability in Healthcare
- Podcast: High Reliability Culture
- Podcast: The journey to high reliability in healthcare
- Strategy Deployment for High Reliability Organizations
- Video: Using a data-driven approach to build a healthy culture and improve outcomes
- Blog post: In Healthcare, Culture is Where Margin Meets Mission
Begin your journey to high reliability.