Tuesday, November 19, 2019
8 a.m. CT
Achieving Highly Reliable Outcomes
Health care organizations are rapidly adopting ways to communicate with patients and families in an open, honest, and empathetic manner (CANDOR). There is a proven set of standard work that facilitates a highly reliable response to patient harm events, supporting patients, families and caregivers, mitigating further harm and improving outcomes. This open, honest empathetic communication and learning model can flourish in a PSO environment.
In this engaging, interactive program presented by the national Communication and Resolution Program (CRP) and high reliability experts, you will:
- Learn how to respond to patient harm events using a CRP, and how these programs differ from a traditional claims management strategy (high level of openness and honesty)
- Describe the standard work associated with each essential element of a CRP:
- Event reporting
- Support for patient, family and caregivers
- Leadership and culture change
- Leveraging focused problem-solving and management system
- Communication (internal and external)
- Financial and non-financial resolution
- Disseminated sharing of patient safety lessons learned
- Understand the relationship between HRO and CRP, and how transparency is critical to both
- Thomas H. Gallagher, MD
- Timothy McDonald, MD, JD
- Bradley J. Schultz, MBA
Registration: The course fee is $1,500 per person.
When multiple attendees from one organization register, please use the discount code 100 on the payment page. This code will take $100 off each registration.